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Many Struggling Homeowners Not Getting The Mortgage Relief U.S. Promised

Millions of homeowners who've lost their incomes qualify to defer payments. But many say lenders are demanding unfair terms such as massive subsequent lump sum payments that they can't afford.

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NPR correspondent Chris Arnold is based in Boston. His reports are heard regularly on NPR's award-winning newsmagazines Morning Edition, All Things Considered, and Weekend Edition. He joined NPR in 1996 and was based in San Francisco before moving to Boston in 2001.