NPR Coronavirus Updates

India's Lockdown Puts Strain On Call Centers

By Lauren Frayer,
Sushmita Pathak
Published April 24, 2020 at 11:41 AM MDT
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When India began the world's largest lockdown in March, it threw call centers into chaos as employees couldn't commute to work. Now millions are adapting to work from home, amid security challenges.

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NPR Coronavirus Updates
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Lauren Frayer
Lauren Frayer covers India for NPR News. In June 2018, she opened a new NPR bureau in India's biggest city, its financial center, and the heart of Bollywood—Mumbai.
See stories by Lauren Frayer
Sushmita Pathak
See stories by Sushmita Pathak