Gov. Ron DeSantis says the portal was designed to frustrate users, "so people just say, oh, the hell with it, I'm not going to do that." Florida has been among the slowest states to process claims.
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Laurel Wamsley is a reporter for NPR's News Desk. She reports breaking news for NPR's digital coverage, newscasts, and news magazines, as well as occasional features. She was also the lead reporter for NPR's coverage of the 2019 Women's World Cup in France.