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Complaints Soar As Customers Fight Airlines For Refunds From Pandemic Cancellations

Airlines got billions in federal COVID-19 aid over the past year, but consumer advocates and two senators say the companies are sitting on nearly $15 billion in refunds owed for canceled travel.

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David Schaper is a correspondent on NPR's National Desk, based in Chicago, primarily covering transportation and infrastructure, as well as breaking news in Chicago and the Midwest.